Knowledge Capture for Teams

Turns everyday Teams and Outlook messages into a governed knowledge base.

AI · Knowledge managementMicrosoft Teams, Outlook & SharePoint4 screens

The challenge

The answer to “how do we do this?” gets written once, in a Teams thread or an email, and is then lost. Asking people to stop and re-file it in a separate knowledge tool reliably fails, because the moment a problem is solved is the moment nobody wants to do paperwork.

What I built

One governed pipeline from message to published article. Capture happens inside the conversation, from Teams or Outlook. AI reads the thread, pre-fills the entry from the organisation’s own categories and warns if a similar article already exists. A knowledge manager approves before anything publishes, and the approved article is built as a page people can actually search.

Capabilities

Capture from a Teams message or an Outlook email, both landing in one queue
AI auto-fill reads the message and pre-fills the submission—flagged for review, never silent
Duplicate and similar-article detection, advisory at capture time, to keep the hub clean
A guided, validated submission with rich metadata: type, department, audience, language and confidentiality
A review gate, then an auto-built article page with its source and approver recorded
Ratings and “was this helpful?” feedback, so stale content surfaces itself
Feature toggles for the optional and AI features—configurable without a redeploy
Everything stays in the tenant: bot, add-in, flows, list and AI all inside Microsoft 365

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